Do you have any questions about Accommodation Supplies in regards to delivery, your account, online ordering, web functions, payments or returns? Find them here! We've done our best to compile a list of the most frequently asked questions our customers ask, so you can get on with your day.
Our standard delivery is next day, but there are some exceptions. Depending on where you are in the UK and whether or not you have ordered bespoke or non-stocked cleaning and inventory products, delivery times can vary. To find out when you will receive your cleaning and inventory order, click here to view our delivery information page.
Any inventory and cleaning supplies orders over £75 (ex. vat) to be delivered on a weekday will not incur a delivery charge, and if you are picking up from one of our collection centres it will be free no matter how much you spend. You can find more information on delivery charges here.
If some of the cleaning products or accommodation supplies you ordered has not been delivered with the rest of your order, this may be because the item in question was not in stock at the time the order was placed, and therefore will be delivered later than the rest of the order. Check your order acknowledgement as this details stock availability. If you have any queries regarding this, get in touch with the Accommodation Supplies team on 01626 830 900. Or email us on [email protected].
When placing your cleaning or inventory order online, you may see a van or clock symbol next to a specific product which indicates whether the product is in stock or not. If the product has a van symbol next to it, it means that your goods are in stock. If the product has a clock symbol next to it, this means that the item of cleaning or inventory is not in stock. By hovering over the icon you will see the lead time. Alternatively you can contact the Accommodation Supplies team who can check stock availability for you and let you know the delivery date. Email the team on [email protected]
It’s quick and easy to open a trade account with us if you are an accommodation provider, all you need to do is fill in an Account Application Form which is available to download here. Alternatively, give our customer services team a call on 01626 830 900 for further assistance.
You can still purchase cleaning and inventory without a trade account. If you are looking for wholesale supplies to use at home, just be aware that our prices are listed without VAT. For more information on non-trade accounts, click here.
If you have forgotten any of your online ordering details, simply get in touch with the Accommodation Supplies team at [email protected] who can reset your password and get you back into your account straight away. Or you can click on the forgotten password link which will trigger an email to our team who can deal with your request.
To protect you against fraudulent behaviour, account customers are unable to edit this page. You can however request for new addresses to be added by calling the customer services team on 01626 830 900. Or email us at [email protected].
If you are a non-account holder, you can update your delivery address online.
If you’re having trouble placing an order online, there are several things you try.
To complete your order, you will need to add an 'Order Reference' in the box above delivery comments. This is a mandatory field as we have many customers that require an order reference. However, if you do not use an order number system just enter your name and proceed to the checkout. Simple!
If you are still having trouble placing an order with us, contact the customer services team at [email protected].
If you are a non-trade account customer of Accommodation Supplies, you will need to pay for your order using a debit or credit card. If you are a trade account customer, you have the option to pay on account. For more information on payments, click here.
Website Functions:You can set up budgets and manage authorisation orders as well as approve, amend or reject orders electronically. To get this set up, simply contact the Accommodation Supplies team on 01626 830 900 or speak to your Account Manager. Once this has been set up, you can use the Budget Control function in your Account section to determine authorisation levels for your buyers based on single-order values or monthly budget figures. Just complete the fields applicable with the applicable limits. If the fields are left blank then all orders will require authorisation.
If you have contract pricing on cleaning products and inventory you can find the list of these in your Order Pad in the Account section of your online account. To speed up your online ordering, you can manage your order pad into folders and label them. This way you can ensure that only the items that you want to order regularly are together in one list. You can also add other cleaning & inventory products not on your order pad to these files by locating the product online, clicking 'Add To Favourites' and via the 'Favourites' option adding these to the same folder.
Any cleaning & inventory orders placed through your online account will be available to view in 'My Past Orders' in the Account section. You can search by date, product or stockcode. If you are a manager approving orders for an account, these orders will be saved in the users’ account that the order was placed.
Returning any cleaning product or inventory to Accommodation Supplies is incredibly easy to do, to find out how simply visit our returns page here. If you’re still unsure, you can contact the team at [email protected] for assistance.
Yes, you have a 30 minute window to cancel your cleaning and inventory order as our processes are streamlined and automated. When you place a cleaning & inventory order with us it is sent straight to our warehouse for picking so our speedy service may be too quick! The quickest way to contact Accommodation Supplies is to do this is via CHAT on the contact us page. Or call the team on 01626 830 900. After this time, it will not be possible to cancel your cleaning & inventory order; however, you can still return the order to us as per the returns policy once delivered.
If you couldn't find the answer to your cleaning or inventory supplies questions here, our friendly team are on hand to help. Simply call Accommodation Supplies on 01626 830 900 or email [email protected].